Terms and Conditions

Terms & Conditions

Last updated: 22 August 2025

Contents

  1. Definitions

  2. The Entrepreneur’s identity

  3. Applicability

  4. The offer

  5. The contract

  6. Right of withdrawal

  7. Costs in case of withdrawal

  8. Exclusion of the right of withdrawal

  9. Prices & taxes

  10. Conformity and guarantee

  11. Delivery & execution

  12. Term contracts: duration, termination & renewal

  13. Payment

  14. Complaints procedure

  15. Disputes

  16. Disclaimer (new)

  17. Additional or varying provisions

1) Definitions

“Consumer”: a natural person not acting in the exercise of a profession or business who enters into a distance contract with the Entrepreneur. Other terms like “distance contract”, “technology for distance communication”, “cooling-off period”, and “long-term data carrier” have the meanings set out in our legacy terms.

2) The Entrepreneur’s identity

Skirmshop VOF
De Stek 8B, 1771SP, Wieringerwerf, Netherlands
E-mail: orders@skirmshop.nl
C.O.C.: 61855359 — VAT: NL854518186B01.

3) Applicability

These Terms apply to every offer from Skirmshop and to any distance contract concluded between Skirmshop and a Consumer. We provide the text of these Terms before conclusion of the contract (electronically where applicable). If specific product/service conditions also apply, the Consumer may rely on the provision most favorable to them in case of conflict.

4) The offer

Offers will clearly state any conditions or time limits and describe products/services accurately so you can assess them. Obvious mistakes are not binding. Each offer clarifies price (incl. taxes), any delivery costs, how the contract is concluded, whether withdrawal applies, and payment/delivery methods.

5) The contract

A contract is formed once you accept the offer and meet its conditions; for online orders we confirm receipt electronically. We secure electronic payments and may lawfully assess orders (e.g., for payment ability or fraud). We will also provide our contact address for complaints, withdrawal information, after-sales and warranty details, and cancellation requirements for long-term agreements.

6) Right of withdrawal

Products. You have at least 14 days from receipt to withdraw without giving reasons. Handle items and packaging with care; return complete and (as far as reasonably possible) in original condition/packaging following our clear instructions. Orders cannot be cancelled by e-mail before or during shipping. If returned items were opened/used, a reduction may apply after inspection (we’ll inform you by e-mail). Certain items (see Art. 8) are excluded.

Services. For services, you may withdraw within 14 days from contract conclusion (unless performance has begun with your explicit consent).

Pre-orders/F-Mark. Pre-orders, backorders and F-Mark airsoft guns cannot be cancelled; if you still cancel, a 10% fee applies.

7) Costs in case of withdrawal

Return shipping costs are for the Consumer. If you paid, we refund as soon as possible and within 30 days after withdrawal/return. Shipping fees are not refunded (we refund item costs after inspection).

8) Exclusion of the right of withdrawal

Withdrawal may be excluded when clearly stated in the offer, e.g., for goods made to your specifications, personal items, goods not suitable for return due to their nature, perishable/age-sensitive goods, items with price fluctuations beyond our control, unsealed audio/video/software, and certain services scheduled for a specific date or already started with your consent.

9) Prices & taxes

Prices will not increase during the offer period except for VAT changes or other legal reasons stated. Prices are shown including VAT. For destinations outside the EU, Dutch VAT is not charged; your local authority may collect import duties/taxes. Check whether your items are legal to import; we cannot refund orders seized by your local authorities.

10) Conformity & guarantee

Products/services conform to the contract, the offer and applicable law on the conclusion date. Use is exclusively for the sport of airsoft; items are not for real firearms. We are not liable for purchases that are illegal in the destination country; no refund is due if authorities confiscate your order. Modifying, opening or using non-approved lubricants voids airsoft gun warranties. For defects within warranty, contact orders@skirmshop.nl first so we can assess repair/replacement or factory warranty options.

11) Delivery & execution

We exercise due care in processing and executing orders. Place of delivery is the address you provide. With due observance of Article 4, accepted orders are executed with convenient speed and at least within 30 days unless agreed otherwise; otherwise you may repudiate for a refund. Risk of loss/damage remains with us until delivery to you. We may cancel orders where there is evidence of reselling. Airsoft replicas are shipped only to the customer who placed the order (recipient name must match). We are not responsible for seizures by local authorities.

12) Term contracts: duration, termination & renewal

Rules on notice periods, non-automatic renewal, and termination for contracts involving regular delivery follow our legacy terms (e.g., no automatic renewals for fixed periods; cancellation rights with one-month notice for indefinite terms).

13) Payment

Unless agreed otherwise, amounts are due within 14 days after delivery (or after service documentation is delivered). For Consumer sales, any agreed advance cannot exceed 50% in the general terms; if you owe an advance, we start only after payment. Report inaccuracies in payment details promptly; in case of non-payment we may charge reasonable pre-agreed costs subject to law.

14) Complaints procedure

We maintain and follow a complaints procedure. Submit complaints clearly and in time; we reply within 14 days of receipt (or inform you when to expect a detailed reply if more time is needed). You may also lodge a complaint via Stichting Webshop Keurmerk’s form; unresolved complaints proceed to dispute settlement.

15) Disputes

These Terms and contracts to which they apply are governed exclusively by Dutch law. Consumers may submit disputes to the Geschillencommissie Webshop (binding advice rules apply), subject to the time limits and procedures described in our legacy terms.

16) Disclaimer

ALL COMMUNICATIONS VIA EMAIL WITH OUR CUSTOMER SERVICE (EMAIL ORDERS@SKIRMSHOP.NL) are intended solely for the recipient(s) and may contain personal and/or restricted information. Direct or indirect copying, publishing, distributing, printing, publishing, and/or using in any way whatsoever EMAIL MESSAGES, SCREENSHOTS, OR OUR REGISTERED TRADEMARK SKIRMSHOP or any part thereof, in any way whatsoever, is strictly prohibited. THE EMAIL MESSAGE and any attachments cannot be considered legally binding under any circumstances without the express permission of Skirmshop.

17) Additional or varying provisions

Any additional provisions or deviations from these Terms will be documented clearly (e.g., on the product page or at checkout) and may not conflict with applicable law or your statutory rights.