What do I do if my items arrived damaged or defective?
Please contact us through the contact form and provide all your personal details and order number. We will contact you within 48 hours. If possible we ask you to take pictures of your packaging and defective items. We will do our best to get you a quick solution to keep you up and running.
I would like to return a partial or complete order.
You can return your items if they are still packed and sealed in the original packaging. Please fill in the following form and include it in the package. Once we have received and checked the contents to be in order we will refund you the item costs.
We will deduct a certain % in case the items have been opened/used, this % is determined after inspection and you will be informed by email.
We will not cover shipping costs for returns.
Include this form with your packing slip and send both to this address :
De Stek 8A