Order information, tracking information, shipping information
When will my order ship?
At Skirmshop, we understand the importance of getting your items as fast as possible. Our team is dedicated to making sure all orders placed and paid before 15:00PM (CET) will be packed and shipped the same day. In case the payment is delayed, the package will be shipped the day the payment is received. Orders placed during national holidays or weekends will be shipped the first following regular business day.
National holidays are mentioned in the frequently asked questions.
How long will it take to get my order?
Unfortunately, we can't say exactly how long shipping will take. We advise you to regularly check the process of your shipment with the provided Track and Trace.
How can I track my Order?
All shipments are either processed by our local courier (PostNL) or for selected countries with DHL/DPD. We have no influence over who will pick up the package in the country of destination, the couriers work with partners for the quickest delivery possible. You can track your order through the link that has been sent to you once it has shipped, please check your spam folder.
Where can I find my tracking code?
You automatically receive an email when your order is packed and shipped. In some cases, the email gets stuck in the spam folder, we recommend you check that as well.
Can I change the delivery address after placing an order?
If you provided us with an incorrect delivery address, we urge you to inform us as soon as possible by providing your personal details and order number to avoid problems with delivery.
In case your package has already been shipped, we cannot change or retrieve it before the courier service has tried to deliver it to the erroneous address. Most of the time they will fail to deliver your package and it will subsequently be returned to us after a few business days. We can then resend the package to the correct address, but you will be charged for the shipping costs.
In case your package got delivered to the erroneous address, we, unfortunately, can’t do anything anymore. We advise you to try and get in touch with the person living there to claim your package.
The tracking shows the package has been delivered, but I have yet to receive anything.
Please contact us with your full details and order number. We will check with our courier what went wrong and find a quick solution for you.
Will my order go through customs and do I have to pay customs/TAX fees?
Only orders from outside the European Union will be checked by your local customs agency, they will charge your local tax and customs fees. You don’t have to pay our local VAT/GST (21%) this will be deducted before you check out.
We advise you to check if all ordered items are legal to receive in your country. We are not responsible for the seizure of your order in case it violates your local laws. Furthermore, we are unable to refund you in case your order is seized by local authorities.
Can you ship to my country, and what are the shipping costs?
Before placing your order, you can verify if we ship to your country. The calculator will immediately show you the postage fees for the courier(s) that are available.